Privacy Policy

Safarine Tours Ltd., Company Limited

Registered Capital: 5,000,000.00 Baht

Registered Date: 25 Mar 2002

Thai Company Registration No./Last Registered ID: 0205545003523

T.A.T. License: 14/03149

Address: 392 mae nam kwae road, Mueang, Kanchanaburi 71000, Thailand

Email: info@safarine.com

Data Protection Officer: privacy@safarine.com

For all privacy-related inquiries, please contact our dedicated Data Protection Team at privacy@safarine.com.

We collect and process the following types of personal data:

Personal Identification Data:

• Full name, email address, phone number

• Passport details (when required for visa processing or tour requirements)

• Date of birth (for age-appropriate tour planning)

• Nationality and country of residence

Booking Information:

• Tour selections and preferences

• Travel dates and accommodation requirements

• Special requests (dietary restrictions, accessibility needs)

• Emergency contact information

Payment Information:

• Transaction details and billing address

• Note: Credit card information is processed by secure third-party payment processors; we do not store full card details

Communication Data:

• Email correspondence and support tickets

• Feedback, reviews, and survey responses

• Chat messages and phone call records (when you contact us)

Technical Data:

• IP address and browser type

• Device information and operating system

• Cookies and usage data (see Section X)

• Website navigation patterns

Location Data:

• For tour planning, pick-up/drop-off arrangements, and service delivery

We process your personal data based on the following legal grounds:

Contractual Necessity:

• To fulfill tour bookings and provide services you have requested

• To communicate about your reservations and itinerary

Legitimate Interests:

• To improve our services and website functionality

• To analyze customer preferences and market trends

• To prevent fraud and ensure security

Legal Obligations:

• To maintain tax records as required by Thai law

• To comply with Tourism Authority of Thailand (T.A.T.) regulations

• To respond to legal requests from law enforcement or regulatory bodies

Consent:

• To send marketing communications and promotional offers

• To use cookies for analytics and advertising (you can opt-out at any time)

• To share testimonials and photos (with explicit permission)

We use your personal data for the following purposes:

Service Delivery:

• Process tour bookings and manage reservations

• Coordinate with tour operators, accommodation providers, and transport services

• Provide customer support and respond to inquiries

• Send booking confirmations, itinerary updates, and travel documents

Communication:

• Notify you of changes to tours, schedules, or company policies

• Send important safety information and travel advisories

• Request feedback and reviews after your tour

Marketing (with consent):

• Send newsletters, promotional offers, and special deals

• Inform you of new tours and services

• Provide personalized recommendations based on your preferences

Business Operations:

• Improve website functionality and user experience

• Analyze booking trends and customer behavior

• Prevent fraud, security breaches, and unauthorized access

• Comply with legal and regulatory requirements

We may share your personal data with the following third parties:

Service Providers:

• Tour operators and local guides who deliver the services you booked

• Accommodation providers, restaurants, and transport companies

• Travel insurance companies (when you purchase insurance through us)

Payment Processors:

• Secure payment gateways that process transactions on our behalf

• We do not share your full credit card details with anyone

Legal and Regulatory Bodies:

• Thai government agencies, including the Tourism Authority of Thailand (T.A.T.)

• Law enforcement or regulatory authorities when required by law

• Courts or arbitrators in case of legal disputes

Business Transfers:

• In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity

Important: We never sell your personal data to third parties for marketing purposes.

Your data may be transferred to and stored in countries outside Thailand, including:

European Union:

• For email services and cloud storage (GDPR-compliant providers)

• Standard Contractual Clauses (SCCs) ensure adequate protection

United States:

• For analytics services (e.g., Google Analytics)

• Providers comply with Privacy Shield or equivalent safeguards

We ensure that all international data transfers comply with GDPR Article 44-50 and Thailand PDPA Section 28, using:

• Adequacy decisions by the European Commission or Thai PDPC

• Standard Contractual Clauses (SCCs)

• Binding Corporate Rules (BCRs) where applicable

• Your explicit consent for specific transfers

We retain your personal data for the following periods:

Booking and Financial Data:

• 7 years from the date of your last tour (required for tax and accounting purposes under Thai law)

Marketing and Communication Data:

• Until you withdraw consent or request deletion

• We will periodically review and delete outdated marketing lists

Technical and Analytics Data:

• 2 years from collection (for website improvement and security)

Legal Claims:

• Data related to legal disputes or claims will be retained until the matter is resolved and appeal periods have expired

You have the right to request deletion of your data at any time, subject to legal obligations that may require us to retain certain information.

If you are located in the European Union, you have the following rights:

Right to Access (Article 15):

• Request a copy of the personal data we hold about you

• Receive information about how we process your data

Right to Rectification (Article 16):

• Correct inaccurate or incomplete personal data

Right to Erasure / 'Right to be Forgotten' (Article 17):

• Request deletion of your personal data (subject to legal obligations)

Right to Restriction of Processing (Article 18):

• Limit how we use your data in certain circumstances

Right to Data Portability (Article 20):

• Receive your data in a structured, machine-readable format

• Transfer your data to another service provider

Right to Object (Article 21):

• Object to processing based on legitimate interests

• Opt-out of direct marketing at any time

Right to Withdraw Consent (Article 7):

• Withdraw consent for marketing communications or data processing

Right Not to Be Subject to Automated Decision-Making (Article 22):

• We do not use automated decision-making or profiling that significantly affects you

Right to Lodge a Complaint:

• Contact your national Data Protection Authority if you believe we have violated your rights

To exercise any of these rights, contact our Data Protection Officer at privacy@safarine.com.

If you are located in Thailand, you have the following rights under the Personal Data Protection Act (PDPA):

Right to Access (Section 30):

• Request access to your personal data and information about how it is processed

Right to Rectification (Section 33):

• Request correction of inaccurate or incomplete personal data

Right to Erasure (Section 34):

• Request deletion of your personal data when it is no longer necessary or when you withdraw consent

Right to Restriction of Processing (Section 35):

• Request limitation on the use of your personal data

Right to Data Portability (Section 36):

• Receive your data in a structured, machine-readable format

• Transfer your data to another data controller

Right to Object (Section 37):

• Object to the processing of your personal data for direct marketing or legitimate interests

Right to Withdraw Consent (Section 19):

• Withdraw consent at any time (does not affect processing that occurred before withdrawal)

Right to Lodge a Complaint:

• File a complaint with the Personal Data Protection Committee (PDPC) if you believe your rights have been violated

Cross-Border Data Transfer:

• You have the right to be informed about and object to the transfer of your data outside Thailand (Section 28)

To exercise any of these rights, contact our Data Protection Team at privacy@safarine.com or call our Kanchanaburi office at +66 (0)34 512 991.

We use cookies and similar tracking technologies to improve your experience on our website:

Essential Cookies:

• Required for website functionality (e.g., session management, security)

• Cannot be disabled without affecting website performance

Analytics Cookies:

• Google Analytics (GA4) - Tracking ID: G-SFFEDP14Q8

• Collects anonymous data about website usage, page views, and user behavior

• Helps us improve website navigation and content

Marketing Cookies (with consent):

• Used for targeted advertising and retargeting campaigns

• Tracks conversions from marketing campaigns

How to Control Cookies:

• Most browsers allow you to block or delete cookies through your settings

• Visit www.aboutcookies.org for instructions on managing cookies

• Opt-out of Google Analytics: tools.google.com/dlpage/gaoptout

Note: Disabling cookies may affect website functionality and user experience.

We implement industry-standard security measures to protect your personal data:

Technical Safeguards:

• SSL/TLS encryption for all data transmission (HTTPS)

• Secure servers with firewall protection

• Regular security audits and vulnerability assessments

• Two-factor authentication (2FA) for internal systems

Organizational Measures:

• Access controls: Only authorized employees have access to personal data

• Employee training on data protection and privacy best practices

• Confidentiality agreements with all staff and third-party providers

• Incident response procedures in case of data breaches

Data Breach Notification:

• In the event of a data breach, we will notify affected individuals and relevant authorities within 72 hours (as required by GDPR and PDPA)

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Our website may contain links to third-party websites, including:

• Tour operator websites

• Accommodation booking platforms

• Payment processors

• Social media platforms (Facebook, Instagram, TripAdvisor)

Important Notice:

• We are not responsible for the privacy practices or content of third-party websites

• Each third-party website has its own privacy policy

• We encourage you to review their privacy policies before providing any personal data

By clicking on third-party links, you leave our website and are subject to the terms and privacy policies of those external sites.

We may update this Privacy Policy from time to time to reflect:

• Changes in legal or regulatory requirements

• New data processing activities or services

• Improvements to our data protection practices

Notification Process:

• We will post the updated policy on our website with a new 'Last Updated' date

• For significant changes, we will notify you via email or a prominent notice on our website

• Continued use of our services after the effective date constitutes acceptance of the updated policy

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Data Protection Team:

Email: privacy@safarine.com

General Inquiries:

Email: info@safarine.com

Phone: +66 (0)34 512 991

Kanchanaburi Office:

392 mae nam kwae road

Mueang, Kanchanaburi 71000

Thailand

We aim to respond to all privacy-related inquiries within 30 days as required by GDPR and PDPA.